Shipping & Refund Policy

Shipping Fee

A flat shipping fee of $12 applies to orders under $200, while orders of $200 or more qualify for free shipping.

Payment Methods

We accept Visa, Master Card, Discover, American Express and Diners club. Please have your credit card and billing address available when placing an order. All online orders must be paid with a credit card at the time of purchase. Second party credit cards will not be accepted. Special orders must be prepaid. We will not accept any cancellations as the shipping order to the manufacturer will be placed immediately after payment with the purchased credit card. Please be aware of this before making your payment.

Missing, Damaged and Defective Items

Notices of missing, damaged and/or defective items must be sent within three 14 days from receipt of purchase. No products can be returned 14 days after purchase.

If your order is trackable and is shown to be delivered, SPACE USA INC. is not liable for redelivery. Please select either “First Class with Insurance” or “Priority Mail” if you prefer “Adult Signature Required” at time of delivery.

Returns and Exchanges

All sales are final. Report must be made within 14 days of receipt of order by e-mail to info@spacenail.jp.

We may ask for additional documents and images if necessary. A 20% re-stocking fee will be applied to all returned items. You are responsible for the cost of shipping of returned and/or exchanged items.

If an error is made on our part, the cost of shipping will be reimbursed to you. Special orders are not returnable.

Sales Tax

Applicable sales taxes will be charged to all sales for CA, NY and HI residents, unless a copy of their Sales Tax Resale Certificates are on file. Customers must indicate which items are for resale (non-taxable) at the time of order.

Return Address

8118 West 3rd Street, Los Angeles, CA, 90048, US.

Return shipping cost is at your own expense. If items are missing or damaged we can not refund you. Please return the above address within 14 days